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Running hardware diagnostic test using Dell SupportAssist The Dell ePSA hardware diagnostic test checks if the hardware devices are working correctly. Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test on your computer. Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue.

If the issue persists, go to the next step.

Under Hardware and Sound, click Troubleshoot audio recording.

Under System and Security, click Find and fix problems.

Right-click Start and select Control Panel.

How to run Windows Troubleshooter in Microsoft Windows 8.1 or 8?

Follow the on-screen instructions to complete the troubleshooting process.

Click Recording Audio and then click Run the troubleshooter.

Click Update & Security and select Troubleshoot.

Click Start and select Settings (gear icon).

How to run Windows Troubleshooter in Microsoft Windows 10? Windows Troubleshooters are built into the Control Panel in Windows 10, 8.1 or 8. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with your computer. Microsoft Windows includes various 'troubleshooters' designed to quickly diagnose and automatically resolve many computer problems.